Talent Match Staffordshire Case Study – Rhianne

Rhianne Bagley is a young person from Burntwood, Lichfield, who started the Talent Match Staffordshire programme almost 18 months ago on 18/07/17. At the start of the programme Rhianne identified her main barriers as low self-confidence and anxiety.

Rhianne’s Talent Coach is Richard Williams, and within their initial sessions he went straight to work in building a rapport with Rhianne and providing her with anxiety management techniques, CV guidance and helping her to set some goals.

Rhianne’s development included participating in basic skills training called Barclays Life Skills. It was a bespoke course that Barclays held in collaboration with Talent Match Staffordshire, the programme is only usually available to schools.

Richard Williams supported Rhianne in gaining further training and volunteering opportunities on route to paid employment, including the “Dementia Friends” training, starting to learn sign language at the Walsall Deaf Centre and volunteering as a Girls Brigade Leader at a local camp.

Following the training, Rhianne went on to volunteer for MHA Lichfield & District’s Burntwood “Live at Home” Scheme. The scheme enables older people to stay living independently in their own homes for as long as possible, with the best possible quality of life.

While volunteering for the scheme, Richard Williams and Rhianne continued to work on developing Rhianne’s employability skills including work on cover letters and practicing the STAR interview response technique.

Richard Williams called Tasmin Turner at the Lichfield District Council offices to arrange admin work experience for Rhianne, the enquiry led favourably to an appointment for an informal interview on 14/03/18.

Rhianne performed well during the interview which led to her providing admin support for Tasmin Turner in the Sport Development department of the Lichfield District Council offices. The work experience placement ran from 26/03/18 for 4 weeks, three days per week. Following a successful work experience placement, Rhianne was offered casual work of 4 hours per week at Lichfield District Council.

Building on the momentum generated through positive outcomes with Lichfield District Council, Richard Williams and Rhianne worked on further interview preparation and mock interview practice. Rhianne also took part regularly in the Talent Match Staffordshire “Mentor Monday” sessions, as a volunteer mentor, contributing to sessions on coping with anxiety on public transport, budgeting and making SMART targets among other things.

Rhianne was successful in applying and interviewing for a Christmas temporary position at Thorntons. This was a great learning period for Rhianne as she learned how to juggle two roles in two places of work, working a combined total of 16 hours a week. Richard Williams continued to mentor Rhianne through their sessions, particularly in supporting Rhianne when issues arose with her Universal Credit payments during the transition period.

Following the end of the holiday period, Rhianne’s seasonal contract ended with Thorntons, at which time she succeeded in gaining more hours with Lichfield District Council. As of February 2019, Rhianne is now providing admin support to the Sports Development Team and the Environmental Health department of Lichfield District Council. She continues to pursue her passions including archery, motorbikes and learning sign language.

As the end of her 18 month journey with Talent Match Staffordshire approaches, Rhianne has just taken part in Talent Match Staffordshire’s 5th Birthday Event at Chase Innovation Centre, on 1st March 2019. Rhianne was on hand to share her story as part of the event which celebrates the outcomes and achievements of the £1.6 million National Lottery funded project as Talent Match Staffordshire looks forward to a very bright future!

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